Privacy policy

Privacy Policy

Last updated: 14 August 2026

This Privacy Policy describes how Slip Angle LTD ("Slip Angle", "we", "us" or "our") collects, uses and shares your personal information when you visit, use our services, make a purchase from slipangle.co.uk (the "Site"), or otherwise communicate with us.

Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

Contact details, including your name, address, email address and telephone number.
Order information, including products purchased, billing and delivery addresses, order history, returns and refunds.
Payment and transaction information. Payments are processed by third-party payment providers and we do not ordinarily receive or store your complete payment card details.
Account information, where you choose to create a customer account.
Customer service information, including emails, enquiries, complaints, returns, warranty enquiries and other correspondence.
Marketing information, including your marketing preferences and interactions with marketing communications.
Technical and website information, including your IP address, browser and device information, pages viewed, website activity and information collected using cookies and similar technologies.

How We Collect Your Information

We collect personal information:

Directly from you, for example when you place an order, create an account, subscribe to marketing or contact us.
Automatically when you use our Site, including through cookies and similar technologies.
From service providers that help us operate our business, such as Shopify, payment providers, delivery companies and fulfilment partners.

Our store is hosted by Shopify, which processes certain personal information in connection with your use of our Site and Shopify's services.

How We Use Your Personal Information

We use personal information to:

Process, fulfil and deliver your orders.
Process payments, refunds and returns.
Communicate with you about your order.
Provide customer support and respond to enquiries.
Manage customer accounts.
Detect and prevent fraud and protect the security of our Site.
Maintain business, tax and accounting records.
Comply with our legal and regulatory obligations.
Improve and understand the use of our Site.
Send marketing communications where permitted by law and in accordance with your preferences.

Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

We principally rely on:

Contract – where processing is necessary to provide products or services you have requested, including processing, fulfilling and delivering your order and dealing with associated returns or customer service.

Legal obligation – where we need to process or retain information to comply with legal requirements, including tax, accounting and regulatory obligations.

Legitimate interests – where necessary for our legitimate business interests, including operating and securing our Site, preventing fraud, providing customer service, managing our business and establishing or defending legal claims, provided those interests are not overridden by your rights and interests.

Consent – where you have given us permission to process your information for a particular purpose, including certain marketing activities and non-essential cookies where consent is required.

Where we rely on consent, you can withdraw that consent at any time.

Marketing

If you sign up to receive marketing communications from us, we may use your contact details to send you information about products, offers, content and other Slip Angle updates.

You can unsubscribe at any time using the unsubscribe link contained in our marketing emails or by contacting us at info@slipangle.co.uk.

Where permitted by applicable law, we may also send marketing to existing customers in relation to similar products or services. You can opt out at any time.

We do not sell your personal information to third parties for their own marketing purposes.

Cookies

Like many websites, we use cookies and similar technologies.

Some cookies are necessary for the Site to operate. We may also use cookies to understand how customers use our Site, improve its performance and support analytics and marketing.

Where required by law, non-essential cookies will only be used with your consent. You can manage your preferences using the cookie controls available on our Site.

How We Share Personal Information

We may share personal information where necessary to operate our business and provide our services, including with:

Shopify and other technology providers that host and operate our online store and supporting systems.
Payment providers that process payments and refunds.
Delivery and logistics providers that deliver orders.
Suppliers and fulfilment partners where products are dispatched directly to you by a supplier. We will only provide the information reasonably necessary to fulfil your order.
Professional and operational service providers, such as accountants, insurers, legal advisers and IT providers.
Analytics and marketing providers, where applicable and subject to your cookie and marketing preferences.
Government bodies, regulators, law enforcement agencies or courts where disclosure is required or permitted by law.

We may also disclose personal information in connection with a sale, merger, restructuring or other transfer of all or part of our business.

We do not sell your personal information.

Relationship with Shopify

Our Site is hosted by Shopify, which collects and processes certain personal information about your access to and use of our Site in order to provide its services.

Information submitted through our Site may be transmitted to and processed by Shopify and its service providers.

Shopify may also process information relating to your interactions with our store in accordance with its own privacy practices.

You can find further information about how Shopify processes personal information in the Shopify Consumer Privacy Policy.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it receives protection in accordance with UK data protection law. This may include relying on UK adequacy regulations or approved contractual safeguards.

You can contact us if you would like further information about safeguards relevant to your personal information.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and reporting requirements.

In general:

Order, transaction and associated customer records may be retained for up to six years after the end of the relevant accounting period where appropriate for tax, accounting, contractual and legal purposes.
General customer service correspondence will normally be retained for up to two years after the matter is resolved, unless it relates to an order, warranty, dispute or legal claim requiring longer retention.
Customer account information is retained while the account remains active and for a reasonable period afterwards where necessary.
Marketing information is retained while you remain subscribed. If you unsubscribe, we may retain limited information to ensure that your preference not to receive marketing is respected.
Website and technical information is retained only for as long as reasonably necessary for its relevant security, operational or analytical purpose.

We may retain information for longer where required by law or where reasonably necessary in connection with an actual or potential legal claim.

Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing of your personal information.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent.

You have an absolute right to object to the use of your personal information for direct marketing.

These rights may be subject to certain conditions and exemptions under applicable law.

To exercise any of these rights, contact us at:

info@slipangle.co.uk

We will normally respond to a valid request within one month.

Security

We use appropriate technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, suppliers, technology or legal obligations.

When we update this policy, we will publish the revised version on this page and update the "Last updated" date above.

Complaints

If you have concerns about how we process your personal information, please contact us in the first instance at: